Location:  Bangalore

Key Responsibilities:

Operational Excellence:

  • Ensure smooth day-to-day operations of the store, including chai preparation, food handling, cleanliness, and maintenance.
  • Implement and enforce company policies and procedures to maintain high standards of quality, service, and safety.
  • Monitor inventory levels, place orders, and manage stock rotation to minimize waste and ensure product availability.

Team Leadership and Development:

  • Recruit, train, and motivate a team of baristas and support staff to deliver exceptional customer service and achieve sales targets.
  • Provide ongoing coaching, performance feedback, and development opportunities to enhance team members' skills and foster career growth.
  • Foster a positive and inclusive work culture that values diversity, teamwork, and mutual respect.

Customer Satisfaction:

  • Lead by example in providing friendly, efficient, and personalized service to customers, ensuring a memorable chai experience.
  • Proactively address customer inquiries, feedback, and complaints, resolving issues promptly and effectively to maintain customer satisfaction and loyalty.
  • Identify opportunities to enhance the customer experience and implement initiatives to drive customer engagement and retention.

Sales and Financial Management:

  • Monitor sales performance, analyze key metrics, and develop strategies to achieve revenue targets and maximize profitability.
  • Control costs, manage expenses, and optimize resource utilization to achieve operational efficiency and financial success.
  • Prepare and analyze financial reports, budgets, and forecasts, identifying areas for improvement and implementing corrective actions as needed.

Qualifications:

  • Education: Graduation /Diploma in Hotel management or equivalent course completion
  • Previous experience in a managerial role within the food service industry, preferably in a QSR or café environment.
  • Strong leadership skills with the ability to inspire, motivate, and develop a diverse team.
  • Excellent communication and interpersonal skills, with a customer-focused mindset.
  • Proven track record of achieving sales targets, driving operational excellence, and managing budgets.
  • Knowledge of food safety and hygiene regulations, with a commitment to maintaining high standards of cleanliness and sanitation.
  • Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
  • Passion for chai and enthusiasm for creating memorable experiences for customers.

Benefits:

  • Competitive salary based on experience.
  • Performance-based incentives and bonuses.
  • Health insurance coverage.
  • Opportunities for career advancement and professional development.

APPLY NOW at Careers@chaipoint.com